Last Updated: 10th September 2025
At Higher Level, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal data when you interact with us through our website, email, phone (including WhatsApp), social media, or third-party forms.
Who We Are
Higher Level is a consultancy and freelance service offering tailored support to churches, community groups, and organisations. We provide strategic, creative, and operational support to help mission-focused organisations thrive.
Our website address is: https://higherlevel.network.
What Personal Data We Collect and Why
We collect personal data only as needed to communicate with you, respond to your enquiries, and deliver our services. This data may include:
- Your name and contact information (email, phone number)
- Messages or comments you send via email, WhatsApp, social media, or website forms
- Any information you provide in third-party forms (e.g. Typeform, Google Forms)
We collect this information for the following purposes:
- Responding to inquiries or service requests
- Providing updates or information via email, phone, or messaging apps
- Maintaining professional communication
- Internal planning and service development
We do not collect sensitive personal data unless you explicitly provide it for a specific purpose (e.g. accessibility needs).
Cookies & Website Data
Our website may use basic cookies for standard functionality and performance monitoring (e.g., via embedded content or analytics tools), but we do not use cookies for personalised advertising or user tracking.
If media uploads or comment features are enabled in the future, additional cookie usage may apply.
Embedded Content and Third-Party Services
Pages on this site may include embedded content (e.g. YouTube videos, social media feeds, maps, etc.). Embedded content from other websites behaves in the same way as if you had visited the other site directly.
These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content—especially if you are logged into those services.
We may also use third-party tools or forms (e.g., Typeform, Google Forms, JotForm) to collect information securely. These providers have their own privacy policies, which we encourage you to review.
Who We Share Your Data With
We do not sell your data or share it with third parties for marketing purposes.
Your information may be shared with trusted service providers (e.g., email providers, form tools) to help us deliver communications and services. These partners are bound by data protection agreements and only use your data as instructed by us.
How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected—usually to maintain communication during and after service delivery.
You can request deletion of your data at any time, though printed and publicised materials will need to be reviewed (see below).
Your Rights Over Your Data
You have the right to:
- Access any personal data we hold about you
- Request corrections or updates to your data
- Request deletion of your data from our records
To exercise these rights, please contact us directly at:
📧 hello@higherlevel.network
We will respond to all requests within 30 days, in line with GDPR and UK data protection law.
Where Your Data Is Stored
Your data may be stored securely in:
- Email inboxes (e.g. Gmail or similar)
- Messaging platforms (e.g. WhatsApp)
- Third-party form platforms (e.g. Google Forms)
- Secure cloud-based tools used to organise service delivery
All data is protected under appropriate technical and organisational safeguards.
Contact Us
If you have any questions about this Privacy Policy or your data, please get in touch:
Higher Level
📧 Email: hello@higherlevel.network
🌐 Website: https://higherlevel.network